Sales / KAM
Md. Mahade Hasan
Sales KAM
Qualify leads, register customers, and create service requests.
FGL Workflow
Sign in for manual review
Sales Leadership
Sales Line Manager
Sales LM
Review BTRC lead sources, assign KAM ownership, and approve service requests.
Back Office
Back Office Operator
BO
Check feasibility, capture delivery references, and hand work to Billing.
FGL Tech
FGL Tech Operator
FGL Tech
Activate the service and record customer confirmation.
Billing
Billing Line Manager
Billing LM
Assign Billing work and manage recurring-charge review ownership.
Billing
Billing Specialist
Billing
Review the Billing handoff, prepare charges, issue invoices, and record invoice delivery.
Revenue Assurance
Revenue Assurance Maker
Revenue Assurance Maker
Record payment evidence, bank confirmation, and allocation.
Revenue Assurance
Revenue Assurance Checker
Revenue Assurance Checker
Review Revenue Assurance exceptions when approval is required.
Accounting / Finance
Accounting Specialist
Accounting
Prepare Accounting export workbooks and record upload acknowledgement.
Management
Management Dashboard
Management
Review service movement, collection exposure, workload, and finance readiness.
Administration
FGL Admin
Admin
Manage users, rules, templates, and finance mappings.